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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristina Upton

January 31, 2025

5  out of  5
rating by Kristina Upton
"Kaitlynn was very fast and professional when I called on a busy day. She could have very easily let her busy day rush me and my questions, but she did not. She answered every question I had and made the process very smooth."
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Michael Dedmon

January 23, 2025

5  out of  5
rating by Michael Dedmon
"Very prompt! Explaining in detail! We had all questions answered!"
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Debbie Johnson

January 23, 2025

5  out of  5
rating by Debbie Johnson
"My agents r very pleasant and helpful always. Now if we can just lower our insurance prices, well that would be awesome."
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noir2487

January 19, 2025

5  out of  5
rating by noir2487
"Nice and very helpful!"
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Leslie “RodReaper69” Campbell

January 15, 2025

5  out of  5
rating by Leslie “RodReaper69” Campbell
"So far I'm very pleased with the price on the quote for my insurance. The insurance representative in my opinion did a very excellent job thank you Kaitlynn."
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Melissa McCord Dill

January 15, 2025

5  out of  5
rating by Melissa McCord Dill
"I checked rates with Karla Steckel’s agency because a friend had just told me she saved by switching to them and I’m so glad I did! I am saving $93 a month with State Farm. Kaitlynn was so helpful and fast! She updated things for me and answered all my questions quickly."
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Lucas Cole

January 13, 2025

5  out of  5
rating by Lucas Cole
"Good people got me in and out really quick"
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Rex Walker

January 9, 2025

5  out of  5
rating by Rex Walker
"I like to work with you all cuz, you did a great job in interview and very explaining to me to understand the state farm insurance policy. And a excellent communication."
We responded:
"Thank you, Rex for the 5 Star Review! We appreciate your business and always enjoy you stopping by the office. Please let us know if we can do anything to help you! Karla "
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John Bishop

January 6, 2025

5  out of  5
rating by John Bishop
"They are always the best at helping with whatever I need A real class act thanks"
We responded:
"Thank you so much for your five-star review, John! I truly appreciate your feedback and am thrilled you had a positive experience with us. Our top priority is providing excellent service and meeting our customers’ needs. Thanks again for your support! - Karla"
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Samantha Grisham

December 3, 2024

5  out of  5
rating by Samantha Grisham
"State Farm saved me HUNDREDS on both my car insurance AND my house insurance!!! Kaitlynn was wonderful to work with, making this an easy and enjoyable experience! I recommend them to everyone I know!"
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Destiny Rhoads

November 26, 2024

5  out of  5
rating by Destiny Rhoads
"Kaitlynn was able to answer all my questions and gave great guidance!"
We responded:
"Thank you so much for your kind words, Destiny! I’m so glad Kaitlynn was able to make your decision a simple one and provide such a positive experience. It’s our goal to be friendly and helpful and make things as straightforward as possible for our customers. Your recommendation means a lot; we’re thrilled to have you with us. If you have additional questions or need assistance, don’t hesitate to reach out! Thanks again for your support! - Karla "
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Megan H

November 25, 2024

5  out of  5
rating by Megan H
"Genuinely goes above and beyond to take care of you."
We responded:
"I’m so grateful for your thoughtful review, Megan! It’s an honor to help with your insurance needs, and I’m glad to know you’re pleased with the service. Please don’t hesitate to contact me if you ever have questions or need assistance. Thank you for choosing me as your agent! - Karla"
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Linda Spencer

November 22, 2024

5  out of  5
rating by Linda Spencer
"In 1990, Linda moved from Southern California to downtown Long Lane. Of all the local and nearby insurance agents, only one returned Linda’s call and insured her farm and home. Mr. Bryce Bradley. Since Karla became our new agent, we’ve only had excellent coverage. Towing reimbursement, roof hail damage and fender benders, broken windshields. Every claim has been satisfied without question. More important than great coverage is peace of mind, that’s what we have with State Farm. Thank you, Roberto Regalado."
We responded:
"Thank you, Roberto, for your kind words! We’re proud to provide you with reliable service and comprehensive coverage for your home and farm. Your support means the world to us, and we’re always here to help with your insurance needs. -Karla"
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lana davis

November 19, 2024

5  out of  5
rating by lana davis
"Kaitlynn was super helpful and made the whole process so easy!"
We responded:
"Lana, Thank you so much for the 5 Star Review! I am so glad to hear you had a great experience with us. We are so thankful to have you in our agency. If you have any questions, please feel free to reach out. Karla "
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Rowan Mitschele

November 15, 2024

5  out of  5
rating by Rowan Mitschele
"I only just switched to State Farm but Kaitlynn made switching very easy. She was very patient with all of my questions and explained everything in depth."
We responded:
"Thank you, Rowan! I'm so glad Kaitlynn made the switch easy for you. Her patience and thorough explanations are what make her such an asset to the team. Welcome to State Farm! If you ever have more questions, don’t hesitate to reach out. – Karla"
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Andrea Blanton

October 10, 2024

5  out of  5
rating by Andrea Blanton
"Stuart was a wonderful help for me. He deserves a raise."
We responded:
"Thank you for your kind words, Andrea! We're glad to hear that Stuart was able to assist you so well. We appreciate your feedback, and if there's anything more we can do for you, please don’t hesitate to reach out! - Karla"
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Crystal Huston

October 4, 2024

5  out of  5
rating by Crystal Huston
"Always friendly and great to work with. Never had any problems doing business. Update: Needed another policy. No issues whatsoever. Kaitlynn made it super easy and it was a pleasure doing business with her."
We responded:
"Thank you so much for the review, Crystal! I’m thrilled that Kaitlynn made getting another plan super simple for you. It’s amazing knowing you had such a smooth and pleasant experience. It was our pleasure doing business with you! If you ever need anything else, don’t hesitate to reach out. We appreciate your support! - Karla "
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Robert Stockstill

September 30, 2024

5  out of  5
rating by Robert Stockstill
"My family has used this insurance for many years. They are always a delight and very helpful."
We responded:
"Thank you so much for your kind words, Robert! I’m glad to know you’ve had great experiences with us over the years. The team here is our own little family, I’m glad my family has been there for yours! Thanks again for the support! - Karla"
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Ebony Murphy

September 30, 2024

5  out of  5
rating by Ebony Murphy
"Used this insurance for many year. They have always been very helpful at the local office in Buffalo. Love the personal small town touch you got from this office."
We responded:
"Thank you so much Ebony! We truly appreciate you and look forward to taking care of your insurance needs for years to come!"
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Steve Nalley

September 26, 2024

5  out of  5
rating by Steve Nalley
"Been with state farm for years.my agents have always been very helpful. There always available to call our just drop in on them. Always a pleasure to visit I like my agents in Buffalo mo. Thank you Macy and Kellie and the crew for being my insurance. Team"
We responded:
"Thank you so much for your kind review, Steve! I’m delighted you’ve had a positive experience with the team over the years. Macy, Kelly, and the rest of the crew are here to help, and it’s lovely to know that you feel comfortable stopping by anytime. We truly appreciate your loyalty and support of us. Thanks again for being part of our family! – Karla"
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colby Blattel

September 26, 2024

5  out of  5
rating by colby Blattel
"Great staff and great customer service helped me with all my issues and concerns."
We responded:
"I appreciate the feedback, Colby! We’re thrilled that the team provided great customer service and addressed all your concerns. Our goal is to make sure our customers feel well taken care of, and we’re so glad we could help. If you have additional questions, don’t hesitate to reach out. We appreciate your support! - Karla"
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Riley Conly

September 26, 2024

5  out of  5
rating by Riley Conly
"Kaitlynn was eager to help and very knowledgeable about everything!"
We responded:
"Thank you so much for your review, Riley! I'm glad to hear you had a positive experience here! Our team prides itself on hard work and excellent customer service, and your feedback helps us grow in those fields. Thank you again, and don't hesitate to reach out if you need further assistance! - Karla "
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Michael Glassford

September 25, 2024

5  out of  5
rating by Michael Glassford
"Karla and her team take great care of us. Always available to answer questions and help with issues. I am glad they have my back."
We responded:
"Thank you so much for your kind words, Michael! I’m thrilled to hear that you feel well taken care of. We strive to provide excellent support and provide the ability to answer your questions. We’re glad to have your back and appreciate the support you have for us! Thanks again-Karla"
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Nicci Tyler

September 19, 2024

5  out of  5
rating by Nicci Tyler
"I have had everything BUT State Farm for insurance in my life, or so it seems, and I finally decided to get a quote. I was ecstatic at the money they could save me! No joke, my bill went from $300+ to under $200 a month! Id highly recommend you give them a call and see what they can do for you."
We responded:
"We so appreciate you Nicci! I am thrilled to hear that switching to State Farm has saved you so much money and that you’re pleased with the results. Your recommendation means a lot to us. If you need any further assistance or have more questions, feel free to reach out. Karla"
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Kayla Ann

September 13, 2024

5  out of  5
rating by Kayla Ann
"Very professional friendly and got me taken care of and also helped me save money!"
We responded:
"Thank you for your review, Kayla! I’m glad to hear that you found our service professional and friendly, and that we were able to help save you money. Karla"